Identify the item
Use the actual model, configuration, finish and intended application when requesting information.
Working towardsA precise product-information request.
Selection resources / Product documents
Build a review pack around the exact product you are considering. Connect its model and configuration to the available documents, then identify the questions for your project reviewer.

KUCI / How we support your project
Technical product support is one part of the sourcing conversation. KUCI can help coordinate the available supplier information for the products you are considering and track questions with the relevant product team.
Use the actual model, configuration, finish and intended application when requesting information.
Working towardsA precise product-information request.
Discuss applicable drawings, assembly information and existing supplier documents for that item.
Working towardsAvailable information tied to the selected product.
Ask your appointed professionals to assess suitability and identify missing or additional evidence.
Working towardsA record of questions to resolve before ordering.
Document availability varies by product. Coordination does not establish certification, local code compliance or approval; these require applicable evidence and professional review.
Prepare the product handover ↗01 / Product identification
Use the selected model and configuration to request the relevant drawings, material records and test documents.
02 / Build a useful document register
Keep document identity and the review decision separate. A received file may still leave questions about the proposed product.
Open the blank document checklist (.txt) ↗Manufacturer, model, offered variant, quantity basis and intended use.
Type, issuer, reference number, date, revision and complete relevant pages.
Materials, dimensions, components, finish and any conditions or exclusions.
Destination and the requirements identified by the responsible local reviewer.
Reviewer, outstanding question, response and the accepted document revision.
A closer look / Prepare the details
Keep the quotation, drawing and document request tied to one item reference. Ask the appointed local professional to assess applicability to the project.
Record the frame or body, glazing or infill, hardware, dimensions and intended use where relevant. A change in configuration may need a fresh review.
Check the named product, issuer, date, version and any stated limitations. Ask which part of the proposed specification the document covers.
Record the reviewer, open questions and outcome against the item ID. Share revised selections with the reviewer before releasing the order.
03 / Agree the document scope
KUCI can discuss document coordination for the proposed supply scope. Availability, language, cost and timing need confirmation; the responsible project professional reviews applicability.
Product or model, destination, intended use and the questions to resolve.
Record the requested files, supplier response, missing items and who follows up.
Compare the proposed item and evidence. Send mismatches to the supplier and local reviewer.
Keep the reviewed revision with the quotation, drawing and agreed order scope.