Prepare the product handover
Gather the applicable assembly details, product references and agreed drawings for your installer.
Working towardsInformation linked to the supplied items.
INSTALLATION SUPPORT
Installation coordination
and product support.
Prepare product information for your local installer and keep site questions connected to the original order.
Share your plans, selected products and project location.
KUCI / How we support your project
Connect the supplied product to work on site.
Our installation support helps keep product details, agreed drawings and site questions connected to your order. Define the support needed alongside the local team responsible for carrying out the work.
Coordinate site questions
Review questions about dimensions, fixing interfaces and adjoining materials with the relevant product team.
Working towardsA record of issues and the next action.
Follow up after delivery
Use the order and product references to discuss delivery issues, installation questions and after-sales support.
Working towardsA clear route for product follow-up.
On-site measurement, construction or installation services require separate confirmation of location, scope, availability and fees. Your appointed local professionals remain responsible for their agreed engineering, approvals and site work.
Connect support to your order ↗A CLOSER LOOK
Consider the connections.
Bathrooms & glazing
Discuss fixing details and site conditions with your installer.
Prepare the handover
Openings & transitions
Check levels, clearances and connections between materials.
Prepare the handover
DETAILS THAT MATTER
Prepare before
the installation begins.
Give your local installer the applicable product details and confirmed site information before work starts.
- Product and order references for each space
- Relevant assembly details and agreed drawings
- Confirmed site measurements and clearances
- Defined local installation and follow-up responsibilities
HOW IT WORKS
A clear path through the details.
- 01
Receive & record
Check packages on arrival and record their condition.
What to agreePackage count and any visible delivery issues.
- 02
Review the information
Match the product details with the intended location.
What to agreeDrawings, references and installation information.
- 03
Resolve site questions
Share clear photos and measurements when a detail needs review.
What to agreeQuestion, location and the relevant product reference.
- 04
Follow through
Keep the agreed response and actions with the order records.
What to agreeNext steps and responsible contacts.
QUESTIONS, ANSWERED
A little clarity before you begin.
Do you provide a local installation team?
Local installation is not automatically included. Agree a suitably qualified installer and the scope of any KUCI product support before ordering.
What should I send when I need support?
Provide the order reference, product reference, a short description and clear overview and detail photos. Include relevant measurements where appropriate.
Is a specific warranty or response time included?
Confirm support responsibilities, warranty terms and response arrangements in the order agreement.
LET’S PLAN YOUR NEXT STEP
Start with your project.
Share the stage you are at, the information you have and what you need to resolve.