Confirm the order basis
Bring the selected products, quantities, finishes and latest approved drawings together before production is arranged.
Working towardsA confirmed scope with unresolved items identified.
ORDER COORDINATION
Order progress
and quality checks.
Keep approved selections, production updates and pre-dispatch questions connected to your order.
Share your plans, selected products and project location.
KUCI / How we support your project
Keep decisions moving with the order.
Project coordination connects the approved selection to production and dispatch. We help follow up on progress and open questions across the products included in your order.
Follow production & checks
Coordinate progress updates and the product checks agreed for the order. Discuss changes against the current specification.
Working towardsA record of updates, questions and agreed changes.
Prepare dispatch
Align product readiness, packing information and shipment arrangements with the agreed delivery plan.
Working towardsA dispatch handover linked to the order.
Production and delivery dates depend on the confirmed products, approvals and order terms. Changes to scope or drawings need a review of cost and timing.
Continue to shipping coordination ↗A CLOSER LOOK
Keep the approved details in view.
Product & quantity
Match the selected model, finish and quantity to the agreed list.
See the coordination steps
DETAILS THAT MATTER
The checks you agree.
The records you need.
Define the inspection scope before the order progresses. Photos help explain a detail; they sit alongside your approved specifications.
- Approved drawings, samples and product references
- Agreed checks, tolerances and reporting points
- Open issues and the person responsible for follow-up
- Readiness status and package references
HOW IT WORKS
A clear path through the details.
- 01
Record the approval
Keep confirmed drawings, finishes and quantities together.
What to agreeApproved specification and change record.
- 02
Agree the updates
Identify the milestones and information you need.
What to agreeUpdate schedule and responsible contacts.
- 03
Review open items
Discuss discrepancies against the agreed scope.
What to agreeIssue records and agreed next actions.
- 04
Confirm dispatch readiness
Connect the product checks to shipment preparation.
What to agreeOutstanding items, packing list and handover.
QUESTIONS, ANSWERED
A little clarity before you begin.
Is this a live order tracking portal?
Receive order progress and documents through the communication channel agreed for your project.
Is every product or performance claim certified?
No blanket certification is implied. Any required evidence must match the exact product, model and applicable requirements.
Can I change a selection after approval?
Raise the request with your order contact. Availability, cost and timing effects need to be reviewed and agreed before the change is made.
What does Product Compliance Support include?
KUCI can help obtain existing supplier test reports and compliance documents for the selected product and destination. Certification information is shown only for specific products with verified, valid evidence. Requirements may include ASTM testing or NFRC ratings for relevant US window products, AS 2047 for Australian windows, TSCA Title VI for applicable wood products, and suitable tile, flooring, bathroom and hardware tests. These are requirements to review, not certifications held by KUCI or a claim that every product meets US or Australian building codes.
When will I receive an initial quotation?
Initial quotations are typically prepared within 2–3 business days after receiving complete project requirements. Weekends and public holidays are excluded. Complex or customized projects may require additional time, which we discuss with you. An initial quotation is not a final price, complete design package or confirmed delivery schedule.
Can you arrange pre-assembly quality checks?
Pre-assembly inspections can be arranged for selected cabinetry and custom joinery products, subject to product suitability and prior agreement on scope, cost, and schedule. This optional service is assessed before order confirmation and is separate from routine product quality checks. It is not automatically free or included for every item. Products such as tiles receive the relevant product checks rather than pre-assembly inspections.
LET’S PLAN YOUR NEXT STEP
Start with your project.
Share the stage you are at, the information you have and what you need to resolve.